The Dreaded Appraisal
…the `5 WHs`!
“I keep six honest serving men (they taught me all I knew); Their names are What and Why and When and How and Where and Who.” Rudyard Kipling
Almost everyone I meet shudders when you mention the word `Appraisal’ – bosses and employees alike. Why is this? A successful business involves continuous improvement in all the resources we manage – especially the people. Sadly, it seems there are bad experiences of the whole process.
Managers don’t prepare either the appraisee or themselves properly for the event, and quite often do it on the spur of the moment: “Hey, John! I’ve got a quick 5 minutes. Shall we do it now …?”.
Is that really an effective way to get the best out of someone? You need to be sure of your `what, why, when, how, where, who’ before you begin.