Our courses

The following course outlines are offered as a guide to help you. Courses can be tailored to suit your business needs, delivered over one day or several days and written for introductory to management levels.

	Business Skills Courses	All the course details are in Adobe Acrobat pdf files which will open in a separate window. If you do not have Adobe Acrobat Reader on your computer you can download it free from here
	Customer Service Excellence
	Leadership and Management Courses
	Building a Successful Team		Managing Business Relationships (Overcoming Conflict)
	Coaching and Mentoring		Managing Customer Service
	Communicating Effectively		Managing Internal Projects
	Dealing with Difficult People		Managing Stress in the Workplace
	Developing Assertiveness Behaviour		Motivating your People to Perform
	Effective Meetings for Managers		Organising and Delegating
	Handling Discipline, Grievance & Dismissals		Planning Change
	Influencing Others at Work		Solving Problems and Making Decisions
	Interviewing Skills One-to-One		Steps to Recruiting and Selecting Successfully
	Leading the Team		Time Management
	Making Presentations		Understanding Business Finance
	Managing Absence and Time-Off		Writing for Business
	Managing and Appraising Performance
	Leadership Programmes
	Leading your Way to Success
	IT Courses
	Basics of Surfing the Internet and Using Emails		Microsoft Access Foundation
	Basics of using a Computer (PC or Laptop)		Microsoft Access Intermediate
	Microsoft Excel Foundation Part 1		Microsoft Access Advanced
	Microsoft Excel Foundation Part 2		Microsoft Project Foundation
	Microsoft Excel Intermediate Part 1		Microsoft Project Intermediate
	Microsoft Excel Intermediate Part 2		Microsoft Project Advanced
	Microsoft Excel Advanced Part 1		Microsoft PowerPoint Essentials
	Microsoft Excel Advanced Part 2
Booking Information

Before attending a TWA course we encourage participants to meet with their line manager and to agree a learning objective to work towards on returning to the workplace. By setting clear objectives you will help to ensure that participants get real value from your investment in their development and that they fully understand the purpose of the training to be received.

We always remind participants that training courses are only truly of value when a decision is made to act on the new knowledge and skills they have learnt. We also ask participants to make a commitment in writing as to what they will do differently at the end of the course.

To help you achieve the most from your TWA training we have included two PDF templates that you can use:

	Pre-course briefing with participant
	Post course evaluation and action plan

Testimonial: Oval Insurance Broking Ltd, Chichester.

“We have been impressed with the work that you carried out for us; especially the individual bespoke course which was delivered by you within the timescales and the content was relevant to our business. We have received excellent feedback from the staff who felt that the course helped them to understand the meaning of excellent customer service and gave them practical ways in which to provide this service. We would have no hesitation in using your services in the future.”

Testimonial: Realty Property Solutions Ltd

"I recently enrolled a young female member of staff on a 3-part training course with your company to assist her in confidence and assertiveness. She has now carried out 2 of the 3 sessions and I have been very pleased how she has responded and it is making a difference to her performance at work. I look forward to Katie completing this course and for myself and other members of staff to benefit from your courses in the future. I will certainly be recommending your services."

New Course - Dealing with Difficult People - 16th August 2010

In a recent survey commissioned by the Chartered Management Institute (CMI), 63 per cent of managers who took part, say that they have had no management training." Click to
read this article