Customer Service Excellence

Dorset based 1-day Training Course

Basepoint-Meeting room

How to deliver excellence customer service

Who is this course designed for?

Designed for those working in the front line to represent their organisation, and those who need to develop or improve their customer service skills.

Price: £225 + VAT

Contact Us:

01202 788277

Next Date: TBA

Click here to book

About your Trainer: Nikki

What is in the Course?

  • Who are our customers and what do they want from us?
  • How will excellent customer service benefit both you and your organisation
  • Creating differential customer experience
  • Creating a positive image that tells the customer ‘what you can do’
  • Developing the confidence needed to deal with difficult customers

What are the Course Outcomes?

  • Recognising how to deliver excellent customer service in today’s marketplace
  • Defining what customer service excellence means to your business.
  • Identify the pitfalls.
  • Rising above your competitors
  • Turning a problem situation into a very happy customer experience.