Dealing with Conflict

Dorset based 1-day Training Course

Basepoint-Meeting room

How to meet your customers’ needs and expectations

Who is this course designed for?

For those who find it difficult to articulate themselves, and lack confidence in dealing assertively with situations where (when supposedly the ‘customer is always right’), there is conflict.

Price: £225 + VAT

Contact Us:

01202 788277

Next Date: TBA

Click here to book

About your Trainer: Diana

What is in the Course?

  • What makes a customer so ‘difficult?’
  • Causes of frustration
  • Top 5 reasons for customer dissatisfaction
  • The face-to face encounter!
  • Managing expectations
  • Handling Complaints
  • Walking on eggshells
  • Keeping your cool
  • Pampering the customer.

What are the Course Outcomes?

  • Understand your own beliefs and how they differ from others’
  • Meeting your customer’s needs and expectations
  • Understand how you reveal your behaviour to others and how they will reveal it to you in demanding or pressure situations
  • Develop techniques that give you a choice to act more assertively and to develop and maintain relationships