Dealing with Difficult People

Dorset based 1-day Training Course

Basepoint-Meeting room

Managing your behaviour appropriately

Who is this course designed for?

One of our first lessons in Management is that conflict is inevitable within an organisation. It is a sign that the organisation is healthy when arguments and ideas are openly expressed, and when employees feel that they can express their views without fear of damaging repercussions.
However, there are bound to be times when the Objectives, Values or Needs of the group or the individual do not coincide. It is here that conflict will emerge.
This workshop aims to help you to communicate more successfully with others, by managing your behaviour appropriately, according to the need.

Price: £225 + VAT

Contact Us:

01202 788277

Next Date: TBA

Click here to book

About your Trainer: Diana

What is in the Course?

  • Holes in the bucket!
  • Following your heart
  • What’s your transaction style?
  • What’s their transaction style?
  • Finding a better way to get on with them
  • Is the stick the best approach?

What are the Course Outcomes?

  • Understanding your own beliefs and how they differ from others’
  • Meeting your customer’s needs and expectations
  • Understanding how you reveal your behaviour to others and how they will reveal it to you in demanding or pressure situations
  • Developing techniques that give you a choice to act more assertively and to develop and maintain relationships
  • Identifying when and how best to discipline someone to achieve a satisfactory outcome.