Managing Customer Service

Dorset based 1-day Training Course

Basepoint-Meeting room

How to build and maintain relationships with customers

Who is this course designed for?

This course is designed for front line indiviuals who need to build and maintain excellent business relationships with their customers, internal and external to their organisation.

Price: £225 + VAT

Contact Us:

01202 788277

Next Date: TBA

Click here to book

About your Trainer: Nikki

What is in the Course?

  • Customer service roles and structure
  • Making a positive and lasting impression
  • Customer Relationship Management (CRM) principles
  • Monitoring customer satisfaction
  • An overview of the legal rights of customers
  • Warranties, guarantees and service standards

What are the Course Outcomes?

  • Recognising your best customers
  • Finding ways to identify and meet customers’.
  • Establishing and maintaining effective customer relationships.
  • Testing customer service against your own standards and your competitors.
  • Knowing your organisation’s commitments to the customer and what customers’ rights